Refund & Cancellation Policy

We stand behind the quality of our service. Here is exactly what you can expect if something goes wrong with your order.

Last updated: 24 April 2026

         Quick summary: Full refund if we fail to deliver. No refund once a site is successfully generated and delivered (since it's a digital, per-order service). Partial refunds at our discretion for genuine dissatisfaction.
    

1. Cancellation Before Generation

You may cancel your order any time before the AI generation has completed — email clarifypathsupport@gmail.com with your order ID.
A 100% refund will be processed to the original payment method within 5–7 business days.

2. Full Refund — When You're Entitled

You are entitled to a full refund if any of the following happens:

We fail to generate and deliver your website within 5 minutes of successful payment (rare — our pipeline averages 60 seconds).
The delivered website has a critical technical defect that we are unable to resolve within 48 hours of you reporting it.
Payment was captured but our system records no matching order (duplicate charge, technical failure).
You were charged but never received access to any deliverable.

3. Partial Refund — At Our Discretion

If you are genuinely dissatisfied with the creative output and we are unable to revise it to your satisfaction within the included revision rounds, we may offer a partial refund (typically 25–50% of the order value) as a goodwill gesture. This is assessed case-by-case.

4. No Refund — When Requests Will Be Declined

Once the website is successfully generated, hosted, and the link is delivered to you via WhatsApp/email — the service is considered rendered.
Change of mind / no-longer-needed after successful delivery.
Requests made more than 7 days after delivery.
Orders where you provided incorrect, misleading, or incomplete brief details.
Claims of technical issues that cannot be reproduced by our team and where you refuse reasonable troubleshooting assistance.
Violations of our Terms & Conditions (abusive content, fraudulent payment, chargeback fraud).

5. How to Request a Refund

Email clarifypathsupport@gmail.com with subject line: "Refund Request — Order #<your order id>".
Include: your order ID, payment date, payment gateway transaction ID, reason for refund, and any supporting screenshots.
We will acknowledge within 24 hours and respond with a decision within 3 business days.
Approved refunds are initiated within 2 business days of approval. Funds reach your original payment method within 5–7 business days (subject to your bank / card issuer).

6. Cashfree / Payment Gateway Fees

Payment gateway processing fees (typically 1.75–2% + GST) are non-refundable by the gateway. In case of full refunds approved by us, we absorb this cost so you receive 100% of what you paid.

7. Chargebacks

Please contact us first before initiating a chargeback with your bank — we will almost always resolve the issue faster. Unilateral chargebacks without prior communication may lead to account suspension and legal action for service fraud.

8. Contact for Refund Queries

Email: clarifypathsupport@gmail.com
WhatsApp: +91 75054 83523
Response time: within 24 hours on business days.